SUMMARY:

To preform this job successfully an indivdual must be able to perform the essential job functions satisfactorily. Reasonable accomdations may be made to enable indivuduals with disabilities to perform the primary job functions herein described.   Since every duty associated with this position may not be described herein, empplyees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of the their duties just as though they were actually written out in this job description. 

Department: Administration

Pay Grade: 101

FLSA Status: Non-Exempt

JOB SUMMARY

Performs a variety of clerical work and customer service functions for utility service accounts.

ESSENTIAL JOB FUNCTIONS

• Processes a varierty of documentation associated with departmental operations per established procedures and within designated timeframes. 
• Performs customer service functions; answers telephone calls and assists customers at front counter; provides assistance and information related to utility services, utility accounts, utility bills, installation charges, procedures, forms, problems or other issues; repsonds to routine questions, complaints, or requests for service; reseaches problems and initiaites  problem resolution. 
• Maitains custmer utility accounts; processes various account activities, including new accout setup, varication of account information, changes/corrections in the name/addess, adjustment requests, courtesy creedits, change in service, account transfers, refunds, accout closings, or other account actvities. 
• Verifies printed applicarion forms for new accounts.
• Researches various discrepancies and problems relating to accounts, and make apppropriate request for correction/adjustments; researches and re-calculates billing charges; researches misapplied payments, unbilled acounts, complaints of high bills, and wrong services assigned to accout; researches correct addresses of mail returned to the deparment.
• Receives, opens, processes, and/or distributes incomoming mail; repsonds to corrspondence from customers; composes letters or completes form letters to customers; prepares outgoing mail.
• Receives money in payments of utility bills or other fees/services in perosn, by mail, drive-thru window, or from drop box (cash, check, money order, or credit card); verifies customer name and amount on payment stub with paymnt; verifies batch report; verifies whether payments receivd are on turn-off list; contacts customers to research payment discrpencies or questions; records transactions and issues receipt; posts payments to proper account on computer; balances revenues with payment stubs and balances edit batch; counts/balances daily cash drawer.
• Create and prints daily service orders for submissions to utility maintenance staff; processes service order for line breaks, new installations, service cut-off, service restoration, or other actions; follows up on service orders and door hangers; files service orders.
• Prepares or completes various forms, reports, correspondence, cash reports, service orders, and cash only reports, and other documents. 
• Receives various forms, reports,  corresposndence, consumr service applications, meter installation applications, utility bills, checks, service orders, policies, procedures, maps, operating guides, directories, manuals,or other documentation; reviews, completes, processes, forwards, or retains as appropriate.
• Opertes two-way radio for service calls
• Files paperwork as needed.
• Operates a computer to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections; utilizes word processing, spreadhsheets, database, utility account manangement, email, internet, or other computer programs; performs basic maintennce of computer system and office equipment, such as backing up data or replacing paper, ink, or toner. 
• Communicates with supervisor, employees, other departments, contractors, customers, the public, and other inidividuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Conducts cross-training in all areas of customer service, including service and collections. 
• Performs other related job duties as assigned.

QUALIFICATIONS:

• Education and Experience:
  • High school diploma or equivalent

• Special Qualifications:
  • None

• Knowledge, Skills, and Abilities:
  • Knowledge of utility billing, accounting, and collection methods and procedures.
  • Knowledge of utility record, typesof informationfound,an where to locate the information.
  • Ability to work effectively under pressure.
  • Ability to exercise good judgement in making decisions in accordance with laws, rules, polices, and procedures.
  • Ability to communicate effectively and concisely, orally, andin writing.
  • Aility to read and intepret a utility bill
  • Ability to access and use data processing records, both online and in printouts.
  • Ability to establish and maintain a good working relationship with peers, supervisors, and the general public
  • Ability to make independent decisions with a minimum of direction in accordance with  pre-established procedures amd guidelines.
  • Skills in the use of personal computers and asociated programs and applications as are necessaryfor successful jpb performance.

PHYSICAL REQUIPEMENTS:

This position classifies the physical exertion requirements as sedentary work which requires exerting up tp 10 pounds of forc occassionlly and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move ojects, including the human body. Additionally, thr following physical abilities are required:

• Tasks may involve extended periods of time at a keyboard or work station
• Some tasks require the ability to perceive and descriminatevisual cues or signals.
• Some tasks require the ability to communicate orally

WORK ENVIRONMENT:

Work is performedin an office setting

Okeechobee Utility Authoirty has the rihht to revise this job description at any time. This decription does not represent  in any way a contract for employement.

• Salary  - Dependent on Qualifications
• Six month probation period
• Typical Work Week: Monday - Thursday 7:00 AM to 6:00 PM (1 hour lunch)
• Paid Bi-Weekly by Direct Deposit
• Accrued Paid Time Off time on hours worked = 4 ½ weeks annually

• Health Insurance: Florida Blue (medical / vision / dental)
• Supplemental Insurance Available: AFLAC / Washington National / Liberty National
  • OUA Monthly Contribution Allowance:
    • Employee Only = $1200
    • Employee + child or spouse = $1525
    • Family = $1850
• All employees on OUA health insurance can access Urgent Care at no cost in Okeechobee, Sebring and Jensen Beach.

• Retirement: Okeechobee Utility Authority has a Defined Pension Plan.   Employees are vested after five years of service.   
• Company paid Life Insurance of $50,000 effective 1st day of starting work.
• Company paid Long Term Disability benefit becomes effective 1st day of starting work for this positon.
• Employee Recognition Pay – percentage of annual salary (every 5 years of service)
• Employee Assistance Program effective 1st day of starting work.
• Company Paid Training / Education

• Paid Holidays:
  • New Year’s Day (January 1)
  • Memorial Day (last Monday in May)
  • Independence Day (July 4)
  • Labor Day (first Monday in September)
  • Veteran’s Day (November 11)
  • Thanksgiving (fourth Thursday in November)
  • Christmas Eve (December 24)
  • Christmas (December 25)
  • (2) Personal Choice Days (employee choice)​​​​​​​