NOTICE: This website is currently under renovation to ensure accessibility by any disabled individual. If anyone encounters an inaccessible feature on this website, please contact Kristy Hamblen at (863) 763-9460 x. 118 or you may email that office at email@example.com to advise what inaccessible feature was encountered, and to allow the Okeechobee Utility Authority to provide the desired information through alternative means, until such time as the website renovation in complete.
Effective March 30, 2020, the Okeechobee Utility Authority’s lobby will be closed until further notice. Customers will be able make payments through the Drive-Thru, the Drop Box, located in front of the OUA office, OUA’s website (www.ouafl.com), or by calling the office and paying over the phone with a credit/debit card. Residents needing to establish new service will need to call the OUA office to schedule a time to do so. Should you have any questions, please contact the OUA at 863-763-9460.
OUR ONLINE PAYMENT CENTER HAS CHANGED, PLEASE READ THE INFORMATION BELOW BEFORE PROCEEDING TO THE PAYMENT CENTER
The Okeechobee Utility Authority is pleased to be able to offer you the convenience of making secured on-line payments and automated payments-by-phone. You will need to know your account number and billing zip code. The account number must be entered as a six digit account number. You must add one or more zeros to the front of your account number to make the six digits (012345 or 001234). There is a charge of $2.75 for each transaction. Please be advised that making an on-line payment or payment by phone does not immediately change any status related to your account. Payments made after 8:00 PM will be credited to the next OUA business day. If today is your due date, a payment made after 8:00 PM will accrue a penalty. Making your payment on line or by phone will not prevent penalty or shut-off if made on the same day these events are scheduled. If your bill is scheduled for penalty or shut-off on the day you wish to pay please call the office to make your payment. If your service is already shut off DO NOT make your payment on-line or by automated phone as these payment features do not initiate a re-connection; please call the office to receive your updated balance and to ensure that your payment is received and your service is restored.
E-check and Payment-by-phone payment approval is provisional, contingent on completion of bank processing within the next 48-96 hours.
Normal business hours are Monday through Thursday 7:00 AM through 6:00 PM. Please contact this office at 863-763-9460 if you have any questions or require additional information.
To make an automated phone payment call (732) 907-6475.
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